*USA orders only. No shipments to CT, HI, IL, MA, MI, NY, RI, WI or the cities of Annapolis MD, Denison IA, District of Columbia, or Philadelphia PA or the counties of Anne Arundel County MD, Baltimore County MD, Harford County MD, Howard County MD and Crawford County IA. No sales to minors under 18 years of age.
P.O. Box 236
1935 Evans St.
Newberry, SC 29108
Return PolicyWe have a 15 day return policy for all items that are defective or broken during shipping. If your item is broken or defective upon arrival, please email Customer Service for a Return Merchandise Authorization number and further instructions. Also, please include your order number. If you have not received your RMA number within 48 hours, please contact us again. There is a 20% restocking fee for the return of non-defective items with a RMA number. Remember, no returns without a RMA number. For orders that are returned due to being unclaimed (usually requiring a signature and held by USPS or UPS for 2 weeks after a delivery attempt) there is a 50% restocking fee.
Once a return is received we will determine whether or not it is defective and then process your request. Replacements will be shipped back to you. We will e-mail you once the return has been processed to inform you of the status of the return. StunGuardStore.com does not pay for shipping on returned items or refund shipping on returned items.
Backorder PolicyDue to the popularity of some of our products, stock levels change daily. If we're out of your choice at the time of order, do not worry. If a backorder has not been posted yet at the time of your purchase, we will e-mail or call and to let you know. You will have the opportunity to get a refund, be put on backorder status, or make an alternate selection.
Backordered items are updated with an expected restock date as soon as soon as possible.
Damaged Goods Policy
We will replace any defective item. See StunGuardStore.com's Return Policy for more details.