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*USA orders only. No shipments to CT, HI, IL, MA, MI,  NY, RI, WI or the cities of Annapolis MD, Denison IA, District of Columbia, or Philadelphia PA or the counties of Anne Arundel County MD, Baltimore County MD, Harford County MD, Howard County MD and Crawford County IA.  No sales to minors under 18 years of age.

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Contact Information


P.O. Box 236
Newberry, SC 29108

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Return Policy

We have a 15 day return policy for all items that are defective or broken during shipping. If your item is broken or defective upon arrival, please email Customer Service for a Return Merchandise Authorization number and further instructions. Also, please include your order number. If you have not received your RMA number within 48 hours, please contact us again. There is a 20% restocking fee for the return of non-defective items with a RMA number. Remember, no returns without a RMA number.  For orders that are returned due to being unclaimed (usually requiring a signature and held by USPS or UPS for 2 weeks after a delivery attempt) there is a 50% restocking fee.

Once a return is received we will determine whether or not it is defective and then process your request. Replacements will be shipped back to you.  We will e-mail you once the return has been processed to inform you of the status of the return. StunGuardStore.com does not pay for shipping on returned items or refund shipping on returned items.

Backorder Policy

Due to the popularity of some of our products, stock levels change daily. If we're out of your choice at the time of order, do not worry.  If a backorder has not been posted yet at the time of your purchase, we will e-mail or call and to let you know.  You will have the opportunity to get a refund, be put on backorder status, or make an alternate selection.

Backordered items are updated with an expected restock date as soon as soon as possible.

Shipping Policy

  1. No International Orders. No shipments to Connecticut, Hawaii, Illinois, Massachusetts, Michigan, New Jersey, New York, Rhode Island, Wisconsin; or the cities of Annapolis, MD , Baltimore, MD, District of Columbia, Denison, IA, or Philadelphia, PA; or to Baltimore County, MD or Crawford County, IA. No sales to minors under 18 years of age.
  2. Who will deliver my order?
    All orders are shipped by UPS or USPS, except P.O. Box addresses.  USPS is used to send to valid PO Box addresses.
  3. Do you charge sales taxes on my order?
    Currently we charge no sales taxes, except for orders sent to the state of SC, which have SC state and Newberry local sales taxes (8% total) applied.
  4. What are your shipping charges?
    When shipping to the contiguous 48 states the shipping charges for your entire order are as follows:

    $0.01  - $49.99 = $8.50 S&H
    $50.00 - $99.00 = $12.50 S&H
    $100.00 and  above = FREE S&H

    When shipping to Alaska, the shipping charges for your entire order are as follows:

    $.01  - $49.99 = $31.50 S&H
    $50.00  - $99.99 = $34.50 S&H
    $100.00 and above - $25.00 S&H
  5. How long does it take to receive an order?
    StunGuardStore.com uses UPS Ground or USPS Priority to ship all orders, except to P.O. Box addresses. All orders are processed as received and then sent to the warehouse for shipment. We will try to ship the same business day we receive your order. The warehouse delivers the orders to UPS and USPS at 4:00 PM EST Monday - Friday.

    Below is a chart to give you an idea of how long your shipment will take from the warehouse.
Estimated Delivery Time From the Warehouse

Damaged Goods Policy

We will replace any defective item.  See StunGuardStore.com's Return Policy for more details.

Privacy Policy

Click for StunGuardStore.com's Privacy Policy page.

Not a Public Accommodation

As a private business, StunguardStore.com is not a “public accommodation” and is therefore exempt from all Federal regulations, including the Americans with Disabilities Act (ADA.)

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P.O. Box 236
1935 Evans Street
Newberry, SC 29108
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